Every decision we make at Guardian is founded upon our values: we do the right thing, we hold ourselves to high standards, and people count. This year more than ever, our commitment to our customers through times of uncertainty defines both our actions and our success.
That dedication hasn’t gone unnoticed: J.D. Power has recognized Guardian Life for providing “an outstanding customer service experience” for phone support. DALBAR has recognized Guardian’s Individual Markets Contact Center as a Best-in-Class Provider of Policyholder Service – and awarded us the 2020 Financial Intermediary Service Award for industry-leading service to financial professionals. These are some of our proudest accomplishments of 2020.
2020 Insurance Service Award Winners
- Individual Life Contact Center, 4th year
- Individual Disability Contact Center, 6th year
2020 Financial Intermediary Service Award
- Park Avenue Securities Contact Center, 3rd year
2020 Annuity Service Award Winner
- Retirement Contact Center, 4th year
J.D. Power Recognition
2020 Certified Customer Service ProgramSM Program Recipients
- Life Insurance Contact Center, 3rd Year
Who is DALBAR?
DALBAR’s 2020 Service Award is earned by exceeding stringent benchmarks in detailed criteria covering all aspects of the customer experience over the course of the year. For more information, visit www.dalbar.com.
Who is J.D. Power?
J.D. Power 2020 Certified Customer Service Program recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.