J.D. Power and DALBAR recognize Guardian teams for exceptional customer service


J.D. Power has recognized Guardian Life for providing “an outstanding customer service experience” for phone support. DALBAR has recognized Guardian’s Individual Markets Contact Center as a Best-in-Class Provider of Policyholder Service – and awarded us the 2021 Financial Intermediary Service Award for industry-leading service to financial professionals. These are some of our proudest accomplishments of 2021.

DALBAR Recognition

2021 Insurance Service Award Winners

  • Individual Life Contact Center, 5th year
  • Individual Disability Contact Center, 7th year

2021 Financial Intermediary Service Award

  • Park Avenue Securities Contact Center, 4th year

2021 Annuity Service Award Winner

  • Retirement Contact Center, 5th year

J.D. Power Recognition

2021 Certified Customer Service ProgramSM Program Recipients

  • Life Insurance Contact Center, 4th Year

Who is DALBAR?

DALBAR’s 2021 Service Award is earned by exceeding stringent benchmarks in detailed criteria covering all aspects of the customer experience over the course of the year. For more information, visit www.dalbar.com.

Who is J.D. Power?

J.D. Power 2021 Certified Customer Service Program recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.


DALBAR and J.D. Power are not affiliates or subsidiaries of Guardian. GUARDIAN® is a registered trademark of The Guardian Life Insurance Company of America® (Guardian), New York, NY. ©Copyright 2021 The Guardian Life Insurance Company of America.

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