Introducing our Virtual Claims Assistant

Our virtual claims assistant can give you instant access to benefit information for patients with Guardian group coverage. Watch this video to learn more.

As the impact of the coronavirus unfolds, it’s affecting businesses and people everywhere. While we’re working to minimize disruption for our customers, you may experience longer wait times or delays.

We encourage you to log in to submit claims, verify eligibility, view submission and payment activity, and more.  We appreciate your patience.

WorkLife Matters EAP with Small Business COVID-19 Action Center now available to dental providers in the Guardian Network: Learn more

Guardian Extends Policy on Teledentistry

In response to the COVID-19 (coronavirus) pandemic and the ADA guidance that dentists should focus on emergency care, Guardian is making a temporary expansion to our claims policies for Teledentistry.

We will now approve CDT Teledentistry Codes D9995 and D9996 when utilized to provide services to our members. When billing for these services, the Teledentistry procedure codes should be submitted along with codes D0140, D0170, or D0171.

We will be granting this additional benefit through June 30, when we will reassess the current situation and determine future direction.

To best serve you and your patients, please use the online self-service capabilities:

  • Log in or Register to Guardian Provider Portal to:
    • View eligibility and benefits
    • Track claims
    • Set up Electronic Funds Transfer

Guardian offers dental providers electronic benefit payments via electronic funds transfer (EFT) and virtual credit card payments (VCC), both of which provide your office with a secure payment option and are less susceptible to disruption during the current situation than a mailed benefit check. If you are not yet enrolled, visit http://www.changehealthcare.com to sign up.

Disclaimer

Guardian, its subsidiaries, agents and employees expressly disclaim any responsibility for and do not maintain, control, recommend, or endorse third-party sites, organizations, products, or services and make no representation as to the completeness, suitability, or quality thereof. The Guardian Life Insurance Company of America (Guardian), New York, NY

GUARDIAN® is a registered trademark of The Guardian Life Insurance Company of America®

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