Getting started
If you're a new provider or a current provider just in need of a refresher, there are a few things you'll want to do right away to ensure your experience is the best it can be. We've put together this list to get you started, but know that we're always just a phone call away should you need assistance.
Customer Response Unit:
1-800-890-4774
Register for and explore the Guardian Life self-service portal.opens in a new window
Select “health care provider” from the options presented and click “Start registration” to get started. (Note: You can find your Provider ID in your welcome email.)Register and enrollopens in a new window in Electronic Fund Transfer (EFT) through Change Healthcare.
This will help speed up and streamline the payment process.Ensure your information in our DentalGuard Network Directory opens in a new window is accurate.
This will help ensure your name and office appear correctly when patients with Guardian Dental coverage search for an in-network dentist. See the FAQ section below for how to report inaccurate information.Submit your first claim!
The easiest way to submit a claim is through the Guardian Life self-service portal.Refer other dental practices to join the Guardian network!
Encourage potential referrals to fill out the Join Our Network form, and we’ll take it from there.
Additional resources
Grow your practice
Now that you’re with Guardian, you’ll want to see your patients — both new and old — taking advantage of the benefits designed to help them feel and perform their best. Check out the links listed below and this provider page for helpful resources and recommendations to help you grow your practice.
Additional resources
Grow your practice
Now that you’re with Guardian, you’ll want to see your patients — both new and old — taking advantage of the benefits designed to help them feel and perform their best. Check out the links listed below and this provider page for helpful resources and recommendations to help you grow your practice.
Let them know you accept Guardian
Letting your current (and future) patients know that you now accept Guardian Insurance is an important aspect of keeping a healthy practice. And, to help in your efforts, we've prepared several images and short copy options that you're welcome to use on your social channels to do just that.
Download these from the link below, and feel free to edit the sample copy as needed to best match your office's social voice before posting!
Educate your patients
We recognize the strong impact good oral health has on overall health and well-being. Help your patients renew their focus on oral health to help them perform their best in all aspects of their lives. Share these resources with them to ensure they are coming back to your practice regularly.
Have your patients take this oral health quiz to test their level of knowledge about dental care.
From regular cleanings to unexpected dental procedures, show your patients why it makes sense to stay in network with this short video: Dental benefits. Why it makes sense to stay in network.
Educate your patients
We recognize the strong impact good oral health has on overall health and well-being. Help your patients renew their focus on oral health to help them perform their best in all aspects of their lives. Share these resources with them to ensure they are coming back to your practice regularly.
Have your patients take this oral health quiz to test their level of knowledge about dental care.
From regular cleanings to unexpected dental procedures, show your patients why it makes sense to stay in network with this short video: Dental benefits. Why it makes sense to stay in network.
Frequently asked questions
- How do I get started?
Visit GuardianLife.com or go to the top of this page and select Register and login. You will need your provider ID from your welcome letter. Then select register again, choose Guardian Anytime, choose healthcare provider, select start registration, read and agree to the Healthcare Professional Agreement. You can verify eligibility, check claims status, sign up for direct deposit and much more!
- How do I promote that I take Guardian?
Once a provider is in the network, they will be added to Guardian Anytime, Providers can inform their patients that they now are contracted with Guardian.
- How do I sign up for EFT?
Change Healthcare is a U.S. based vendor located near St. Louis, Missouri and is utilized for the printing and mailing of Guardian claim payments, dental predeterminations, and explanation of benefits.
- How to submit a claim?
Non-Guardian Employees can be mailed to PO BOX 981572, El Paso, TX 79998, or submit through Guardian Anytime’s secure channel.
- Provider Updates – How to make changes to your practice (address changes, add/terminate a dentist)
An individual provider can change their office address, phone/fax number, office hours, and plan participation or provider information online via the Find a Provider section of the Guardian Life website.
To make a change, search and click through to your office page and then click “Report Inaccurate Information” on the top right of the page.
Any additional changes can be made by contacting CRU at the number below.
- How do I access Guardian Anytime?
Guardian Anytime, our self-service portal, can be accessed via computer or mobile device using Chrome.
External Customers Registered in Guardian Anytime
- Access guardianlife.com
- Click the Register & Login link.
- Complete the User ID and Password fields, then click Sign in.
- What if my state has non-covered services legislation?
You have opted to allow discounts on non-covered services by voluntarily accepting the Opt-In Provision, fee schedule amounts will apply to all non-covered services for covered individuals. This will apply to all office locations at which you participate in our network. Should you wish to opt out, please contact the Customer Response Unit at 1-800-890-4774.
- What if I have contracted to participate in a Medicare or Medicaid program?
You may only see patients covered by these programs once you have obtained your Medicare and/or Medicaid identification number. Georgia providers who elect to participate in a Medicaid Managed Care program must be credentialed by this State prior to seeing patients; Guardian does not perform the credentialing for Georgia Medicaid programs. Upon completion of the system setup, you will receive your Provider Identification Number (PIN) and instructions to file claims for services rendered on or after your effective date is received for those plans.
- How do I check on my patients’ claim status or eligibility
Guardian’s digital assistant, Hugo, provides instant access to your patients’ information. Simply enter the member ID or claim number – you can even look up multiple claims at once! You can search by date, month or multiple dates and see the patient’s entire claims history. Hugo can be accessed on Guardian Anytime so be sure to register.
- If I have more questions, who should I contact
Please contact our Customer Response Unit at 1-800-890-4774