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Need help? Call us:

(888) 482-7342

Improving the employee experience

When you provide your employees' email addresses, we can help you educate them on the benefits they have available whenever they need them. Through ongoing and proactive service and benefit communications, support for employee well-being becomes simpler.

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Making it easier than ever for employees to understand, use, and appreciate their benefits

It's as simple as providing employee email addresses. Follow these steps based on how your submit this information to us.

Here's what your employees can expect when we have their email:

  • Instructions on how to review benefits, submit a claim, access explanation of benefits (EOB), and check claim status via Guardian Anytime

  • Insight into benefit perks as well as tips to support overall wellness

  • Help setting up, accessing, and using their benefits — including access to digital ID cards when applicable, and completing evidence of insurability (EOI) processes

  • Timely service messages and reminders

  • Information on how to download and access our dental mobile app, making it easier for them to access benefits from their mobile phone

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50% of workers aren't satisfied with the employer benefit communications they receive throughout the year.¹

We can help

  • Education

    We help support employee benefits education so you can spend less time answering questions and more time getting things done.

  • Awareness

    Your employees will better understand what benefits they have, and how to access and use them. So they can focus on doing their best work.

  • Utilization

    Once employees understand their benefits, they can feel confident in using the plan features you selected — helping boost utilization.

  • Satisfaction

    The combination of benefits you offer, backed by robust education and ongoing communication, can help lead to increased employee satisfaction.

Don't worry, we won't contact your employees about information outside of their current benefit offerings — and they can rest assured that we aren't sharing their email addresses and personal information with other parties.

Contact your Guardian representative to learn more.

1 Shifting the Enrollment Paradigm, The Guardian 13th Annual Workplace Benefit Study, 2024.

EMMA is a trademark of Guardian and cannot be used without express written authorization. ©2025 The Guardian Life Insurance Company of America.

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Copyright© 2025 The Guardian Life Insurance Company of America. All rights reserved.

1. Simply instruct your ben admin to add employee email addresses on the EDI file or API feed.

2. If you don't currently have employee email addresses on the platform, you can ask employees to add their email to your ben admin platform.

If your ben admin needs assistance adding email addresses to your file, please contact prod_edi@glic.com and your Account Manager.

View census report

1. Go to signin.guardianlife.com/signin

2. Go to the Members tab

3. Choose the Update multiple members page

4. Click Launch EMMA button

5. Click Start the download process

6. Click Enrolled census and enter the date range that you would like to include and click Download

Add member emails to enrolled census and update information using EMMA

1. You can use our Enrollment Mapping Management Application (EMMA) to add emails addresses

2. Go to: signin.guardianlife.com/signin

3. Go to the Members tab

4. Choose the Update multiple members page

5. Click Launch EMMA button

6. Click Start the upload process

7. Select Other Employee Changes and then Continue

8. You will be guided through any additional steps needed