How a post COVID-19 workplace can embrace accessibility — for everyone


For many Americans under the shutdowns and shelter-in-place orders of the COVID-19 pandemic, this is the first time they’re experiencing what it’s like to live without access to everyday goods and services. For those with disabilities, however, having limited access can be the norm. The disabled community is well-equipped to offer knowledge about navigating this new normal.

What we can learn from the disabled community about adapting to a new normal

“We know how to stay in touch remotely, be socially connected while physically distant, make limited resources work in tight situations, make plans and adjust on the spot, build care webs that support each other, and work through challenging circumstances,” says Elizabeth McLain, Instructor of Musicology at Virginia Tech and disabled activist who spoke at Guardian’s recent webinar Embracing disability wisdom during COVID-19. “We can help you innovate, survive, and thrive.”

As communities and businesses adapt during the pandemic, we can learn from the disabled community on navigating life remotely and improving accessibility. Here’s how their wisdom can apply to a new normal.

Leveraging platforms for inclusion

Many of the platforms and accommodations like conferencing technologies and staggered work hours embraced by businesses during the pandemic are the same ones that people with disabilities have already been using or have been asking for in order to take part in the workplace. Businesses are transitioning to remote work, offering flexible schedules, and expanding paid leave. Restaurants and stores are increasing delivery and online shopping, and telemedicine services are more available as medical professionals prioritize the pandemic.

These resources and adaptations are not new to the disabled community — but wide adoption of them is. People with disabilities seek workforce benefits that promote flexibility and offer adaptable work arrangements more than employees without disabilities. Seventy percent of workers desire telecommuting options yet only 18 percent have them. Seventy-three percent desire a flexible work schedule, while only 29 percent have that benefit.1 As businesses learn that they can operate with adaptations like remote work and flexible schedules in place, they have a unique opportunity to include people with disabilities.

Elizabeth notes that “since many employers, schools, and government offices aren't thinking of us or prioritizing us in decision making, we can be left behind.” Now more than ever, there is a chance to include people with disabilities as businesses make changes to address the rapidly evolving needs of their employees and consumers.

An untapped workforce

While there are six million Americans with disabilities that are employed in the US, they only account for two percent of the US workforce. Moreover, of those that are employed, 82 percent work part time or are underemployed.2 “You should hire people with disabilities because adding our perspective to your diverse team of employees will bring new perspectives and strength to the team,” says Alex Gossage, Executive Director of the Ann Arbor Center for Independent Living, who spoke at Guardian’s webinar. With added capacity to support employees with disabilities through offerings like remote work, employers can tap into this large network of workers bringing diverse, creative perspectives.

Additionally, employees with disabilities report greater loyalty to their employer. People with disabilities that strongly agree that their employer is making adequate accommodations are twice as likely to prefer to stay with their employer for at least 10 years compared to those that don’t feel supported.3

And including people with disabilities in your workforce can put employers in touch with a larger consumer group. “People with disabilities are a significant portion of our country’s customer base that cannot be ignored” says Alex. “Having people with disabilities on your staff team may aid your organization in better accessing this customer base.”  Research demonstrates that, on average, more inclusive companies are twice as likely to have higher shareholder returns.4

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Supporting accessibility

When planning for continued operations in the post-pandemic world, businesses can consider these tips to support inclusion and accessibility for disabled employees:

  • Listen to your employees to understand their unique needs. “Your employee is the expert on their abilities,” says Reveca Torres, founder and Executive Director of BACKBONES, a nonprofit committed to promoting awareness and providing community for people with spinal cord injury or disease. “Sometimes making the workplace accessible is really simple.”
  • Build diversity inclusion into systems, policies and procedures for reopening. Make sure that remote meeting technologies support all employees and don’t only rely on visual or auditory elements. Provide resources to support navigating assistive technologies like auto captioning, live transcription or other access needs. “Having a supportive supervisor, who understands they may have some challenges and assists with working through them, will enable the employee to feel more comfortable asking for assistance when they need it,” says Pam McGuinty, a member of the disability community and activist who spoke at Guardian’s webinar. “We take pride in our work and want to do our jobs well and having a supportive environment will allow us to thrive.”  
  • In addition to following policies under the Americans with Disabilities Act (ADA) and the Equal Employment Opportunity Commission (EEOC), employers can make disability a specific part of diversity and inclusion strategies. “This is a population that intersects all identity groups,” Reveca notes. Yet only one in eight employers prioritize recruiting people with disabilities.5
  • Adopt workplace systems like remote work, flexibility, and extended leave as long-term benefits strategies. Plan for more work offsite and consider flexible or shifted schedules. Businesses that have expanded services to support the vulnerable — like dedicated shopping hours or prioritized delivery for the elderly or high-risk patients — can consider continuing those services.

By incorporating accessible adaptations, businesses make room for all. More than one in four of today’s 20-year-olds will experience a disability before they retire and with vulnerable populations increasingly at risk during the pandemic, responsiveness to the needs of the disabled community are even more important.6 “If you live long enough, you will become disabled,” says Elizabeth. “Disability is the one identity category that is truly universal.”

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2020-102870 EXT 20221031