What is Guardian doing to maintain customer service levels and claims processing for my company and my employees during the COVID-19 outbreak?
How will you keep me updated?
What resources do you have to help my employees deal with the stress associated with the coronavirus crisis?
Coverage and Eligibility
Is Guardian making any special accommodations for employees who may lose coverage as a result of reduction in hours, layoff, or furlough?
Which products are covered by the temporary accommodation to extend benefit eligibility?
What are the specific guidelines around the temporary accommodations to extend benefit eligibility?
How do we apply the temporary accommodation to extend benefit eligibility?
How do we opt out of the temporary accommodation to extend benefit eligibility?
How will premiums be remitted during the temporary accommodation to extend benefit eligibility?
What Guardian coverages apply to employees impacted by COVID-19?
Does the STD plan cover COVID-19?
How does the Quarantine Rider work?
Is Family Medical Leave (FML) applicable for employees who need to be absent due to the coronavirus?
If the Wellness Benefit (Health Screening Benefit) is included in a Critical Illness, Accident, Cancer, or Hospital Indemnity Insurance certificate, would the Wellness Benefit be payable if someone received a laboratory screening test for COVID-19?
Does the Guardian Accident product provide benefits if an insured becomes sick with COVID-19?
Does the Guardian Critical Illness product provide benefits if an insured becomes sick with COVID-19?
Does the Guardian Hospital Indemnity product provide benefits if an insured becomes sick with COVID-19?
Does the Guardian Cancer Insurance product provide benefits if an insured becomes sick with COVID-19?
Will you waive the STD and Leave requirements to provide medical certification?
How are you changing your claims filing and medical information gathering processes as a result of the coronavirus?
How will you ensure Vision claims continue to be processed and questions are answered for my employees?
Billing and Payment
What options do I have to make my company’s premium payments?
I have a draft coming out of my bank account to pay premiums for my employees; can I stop the scheduled payment?
Is Guardian extending the grace period for premium payments?
What is your renewal approach for cases with less than 500 lives?
What is your renewal approach for cases with 500 lives or more?
What if my renewal has already been determined?
Will we have the opportunity to discuss our renewal approach?
Will normal underwriting rules apply?
Dental and Vision
How are dental and vision exams and procedures impacted?
Does Guardian pay for teledentistry services?
How will delivery of eyewear be impacted?
What are some online eyewear options for my employees?