Member guide to teledentistry: Common questions and answers

​​​

It is important to ensure that our members have access to urgent dental care and Guardian Teledentistry helps make that happen. If you have never used teledentistry before, here is a list of commonly asked questions that explain how it works and how you can make the most of this service.

What is teledentistry?

Teledentistry is a virtual dental visit allowing you and your dentist to meet safely in real time from almost any location. This may involve actions like sharing pictures of your mouth or meeting over video chat on a PC, tablet or mobile device.

What is teledentistry best used for?

Services typically provided include diagnosing emergency issues like severe mouth, tooth or jaw pain, bleeding, inflammation, or prescribing antibiotics as appropriate. Other services may include triaging dental issues like a loose or broken tooth, lost crown or discomfort while chewing. For services that cannot be performed virtually, treatment may need to take place in the dentist’s office.

Can I use teledentistry for routine dental care?

No. The most important thing you can do for your oral health at this time is to maintain good oral care at home.  Remember to brush and floss your teeth twice daily, avoid tobacco use, and eat whole, nutritious foods that help to keep your teeth healthy.

In addition, it is recommended that you reschedule the following types of oral care:

  • Regular visits for exams, cleanings and x-rays
  • Regular visits for braces
  • Removal of teeth that aren’t painful
  • Treatment of cavities that aren’t painful
  • Tooth whitening

What if I need urgent dental care?

Guardian offers virtual dental consultations with teledentistry.com for our dental PPO members. Members can call 866-979-1116 or visit teledentistry.com/insurance-carriers/guardian/ to get started.

Disclaimer

DentalGuard Insurance is underwritten and issued by The Guardian Life Insurance Company of America, New York, NY.  Products are not available in all states.  Policy limitations and exclusions apply.  Optional riders and/or features may incur additional costs.  Plan documents are the final arbiter of coverage.  This policy provides DENTAL insurance only.  GUARDIAN® is a registered service mark of The Guardian Life Insurance Company of America® ©Copyright 2022 The Guardian Life Insurance Company of America, New York, N.Y.

The information presented here is for informational purposes and is not intended to serve as legal advice. Please consult with appropriate professionals for legal, compliance, and tax counsel as needed.

An individual’s eligibility for benefits is determined on a case-by- case basis, taking into consideration the factual circumstances presented as well as the terms and conditions of his/her policy(ies).

2022-136151 20240430