COVID-19 Updates

We hope you’re staying healthy and safe, and we understand how important it is to stay connected during these uncertain times. We will continuously evaluate our practices and update these frequently asked questions to keep you informed.

Preparedness and Response
Claims Handling
Dental and Vision

Preparedness and Response

Is Guardian still open?

How do I access information about my coverage if I can’t talk to someone?

I’ve never registered for an online account with Guardian. How do I do that?

How will Guardian keep me updated?

What coverages apply to me if I’ve been impacted by COVID-19?

My work hours have been reduced, I got laid off, or I’ve been furloughed. Am I still eligible for benefits?

Does my Short Term Disability (STD) plan cover COVID-19?

Does my Critical Illness and/or Accident policy cover sickness due to COVID-19?

Does my Hospital Indemnity policy cover sickness due to COVID-19?

Does my Cancer Insurance policy cover sickness due to COVID-19?

If the Wellness Benefit (Health Screening Benefit) is included in a Critical Illness, Accident, Cancer, or Hospital Indemnity Insurance certificate, would the Wellness Benefit be payable if I got tested for COVID-19?

Does Family Medical Leave (FML) apply if I need to be absent due to the coronavirus?

What benefits am I eligible for under the STD Plan if I’m quarantined?

How does the Quarantine Benefit Rider work?

Claims Handling

How do I submit a claim?

How will my disability claim be paid?

How will you ensure my Vision claims continue to be processed?

Will Guardian waive any premium payments?

Do I still have a 30-day grace period to pay my premium on ported or converted policies?

Dental and Vision

Does Guardian pay for teledentistry services?

How are vision and dental exams and procedures impacted?

How will delivery of eyewear be impacted?

What are some of my online eyewear options?

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