1. Program Description

Guardian offers text messaging programs to provide customers with important information related to their products and services. These messages may include, depending on your relationship with Guardian:

  • Billing notifications and payment reminders

  • Policy or account updates

  • Benefits enrollment reminders

  • Claims or leave-related updates

  • Customer service communications

Participation in text messaging programs is voluntary and you may opt-out at any time.

2. Consent to Receive Messages

By previously providing your mobile phone number for Program purposes as described above, you consent to receive recurring text messages from Guardian at the number provided, including via an automatic telephone dialing system or autodialer. Consent is not a condition of purchase. Message frequency varies based on your interaction with Guardian and the service(s) you have enrolled in.

You agree and consent that we may send you text messages, including via an automatic telephone dialing system or autodialer, to that number through your wireless provider.

3. Opt-Out Instructions (Required: “STOP”)

You may opt out of receiving text messages at any time by replying: STOP

After you send the STOP message, you will receive a confirmation and will no longer receive messages from that program unless you opt back in.

4. Help Instructions (Required: “HELP”)

For assistance, reply: HELP

You may also contact Guardian customer support using the contact information below.

5. Message and Data Rates

Message and data rates may apply to each message sent or received, as provided in your wireless service rate plan.

6. Supported Carriers

Text messaging services are supported by most major wireless carriers. Guardian is not responsible for delays or undelivered messages.

7. Support Information

For questions or assistance regarding Guardian text messaging programs, please contact:

8. Privacy

Information collected through text messaging programs is subject to Guardian’s Privacy Policy: https://www.guardianlife.com/privacy-policy

Guardian may use information provided through SMS to deliver services, process requests, and support your relationship with Guardian, consistent with applicable law.

9. Eligibility

You must be the authorized user of the mobile phone number provided and be at least 18 years old or have appropriate authorization.

10. Changes to Terms

Guardian may update these Terms & Conditions at any time. Updates will be posted at this URL and are effective upon posting.

11. Contact Information

Guardian Life Insurance Company of America
10 Hudson Yards
New York, NY 10001

20500131