The workplace benefits environment is becoming broader and more complex. The average number of core benefits offered increased from 6.3 in 2021 to 8.1 in 2026, while the share of employers offering 11 or more core benefits more than doubled, from 11% to 23%. Employers are supporting more workforce needs, managing more programs and vendors, and responding to increased expectations for connected digital experiences.
The right technology solution can help employers manage that complexity. However, simply adding more digital tools won’t automatically create a connected experience. The winning approach depends on a myriad of factors like employer size, industry, workforce structure, benefits mix, internal resources, data environment, existing platforms, technology maturity, and business priorities.
Nearly 9 in 10 employers plan to increase benefits technology spending over the next three years.
A connected approach can help employers look beyond individual tools and consider the full benefits experience. That includes employee platforms, administrative tools, information systems, the vendors responsible for implementation and service, and the communication that helps employees understand how best to use and engage with their benefits.
