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The Absence Support for Managers series offers practical guidance for supporting employees through a range of leave situations. Each module is available on-demand, so you can watch whenever you need it.
As a manager, you're often the first person employees approach when they need time away from work. But knowing what to say, where your role begins and ends, and when to bring in HR or leave professionals isn't always straightforward. The following modules are designed to help managers navigate employee leaves.


Learn how to recognize when an employee may need leave, respond supportively, and connect them with the right resources. Highlights include:
Signs that an employee may need leave
Your responsibilities before, during, and after leave
Helpful approaches to sensitive conversations
When to involve HR, a leave administrator, or other support resources

Managers can help employees prepare for leave, navigate time away from work, and transition back while maintaining appropriate communication and boundaries. Highlights include:
How to respond when an employee shares a maternity or parental leave need
What you should and shouldn't ask
How to support employees before, during, and after leave

Learn how to recognize when support may be needed, protect employee privacy, and create a more sustainable return-to-work experience. Highlights include:
Why mental health leave can be harder to recognize and discuss
How to focus on observable work-related changes without making assumptions
What you shouldn't and shouldn't ask

Understand how caregiving can affect employees at work and how you can provide appropriate, practical support. Highlights include:
Signs that an employee may be balancing significant caregiving demands
When flexibility and workload support may help
How proactive conversations can help employees stay engaged throughout their journey

Explore how to support employees as treatment, leave, recovery, and return-to-work needs related to cancer or other serious illnesses change over time. Highlights include:
Why serious illness rarely follows a predictable timeline
Which needs you can address and when to bring in additional partners
How to support long-term success and phased or flexible returns

Material discussed is meant for general informational purposes only and is not to be construed as tax, legal, medical, or financial advice. Guardian, its subsidiaries, agents and employees do not provide tax, legal, medical or finance advice. Consult your tax, legal, medical or finance professional regarding your individual situation.
You play an important role in listening, maintaining appropriate communication, planning for work needs, and directing employees to the right resources. Decisions involving leave eligibility, medical documentation, benefits, accommodations, and job protection should remain with HR, benefits, leave administrators, and other qualified partners.
This is the unifying principle across all five modules: You should create a supportive connection to the appropriate resources rather than diagnose a condition, interpret policy, or determine leave eligibility.