Video transcript - Submitting a claim for benefits through your work

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Welcome to Guardian’s How-To Series designed to help you learn about the self-service tools available on Guardian Anytime, our customer portal. In this video, we’ll show you how to submit claims for supplemental health coverages like accident, critical illness, cancer, and hospital indemnity insurance as well as wellness claims – so you can receive those benefits as quickly and accurately as possible. 

On the main menu at guardianlife.com, click “Connect with us” then choose “Forms and Claims”. From this new page, select “Benefits through work” from the drop-down menu, and then click on “Submit a claim.”

Before you continue, don’t forget to have your documents ready: we have a short list of the typical things you’ll need on the right-hand side of the screen.

Now, you can see what coverages your employer offers – and what kind of claims you can submit– by providing your Group ID number, or by searching for your employer.

For our video, we’ll choose to “Search for my employer”. Enter your employer’s name, verify your location, and select “Next.” You’ll see a list of coverages offered by your employer, as well as the group ID number.

To submit your claim, start by picking the coverage you are submitting it for; in this case, we’ll choose Hospital Indemnity. Click on “Submit your Hospital Indemnity claim online”. Now, you can easily fill in your information, upload files, and finish your claim submission with a simple e-signature.

Once complete, you’ll see a Thank you page. To track your claim status, click on the Guardian Anytime link to register or log in to your Guardian Anytime account. Once logged in, you will also be able to review past submissions and more when you click the “My Claims” link. Note that if you’re logged in, we can pre-populate part of your claim submission forms for you. 

Thank you for trusting us to help you efficient manage your benefits. If you need more information or assistance, contact a Guardian Customer Service Representative. 

Insurance products are underwritten and issued by The Guardian Life Insurance Company of America, New York, NY. Products not available in all states. Policy limitations and exclusions apply. Plan documents are the final arbiter of coverage. Guardian® is a registered trademark of The Guardian Life Insurance Company of America® ©2021 The Guardian Life Insurance Company of America, New York, NY. All rights reserved.

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