Video transcript - Ensuring your employees utilize your EAPs begins with eliminating stigmas
EAP programs are something that have been around for a long time, but historically, we see very, very poor participation in those, sub 4%, 2% or 3%. I think there's also historically been a stigma around acknowledging, openly discussing, or having open dialogue around the different types of mental wellness and behavioral health issues that we all go through and experience ourselves. And I think one of the things that I've seen over the past 12 to 18 months, given what everything we've all been going through, is a really growing willingness by employers to open up that dialogue, eliminate that stigma, and really talk openly with their employees-- and customers, frankly-- about the importance of mental wellness and overall well-being, about the issues that people are struggling with, acknowledging that we understand how many people are struggling with these types of issues, and then being very forthcoming about the programs and services that we can make available to employees going forward. And I think that, along with the additional commentary and dialogue that we'll see and eliminating that stigma, I also think you're going to see an evolution of what the EAP program means. And I think you'll start to see more holistic, more full-service mental wellness services being provided both digitally, virtually, and in person.