Christopher Smith is head of Group Benefits at The Guardian Life Insurance Company of America (Guardian). He is charged with advancing the Company’s Group Benefits strategy and continuing its growth across all markets.
Most recently, Mr. Smith was Senior Vice President and Head of Enterprise Operations and Service at Guardian where he led the core insurance operations of new business, policy administration and customer service across all lines of business. He was pivotal in accelerating the transformation of the service model and driving operations strategy with an omnichannel focus.
Prior to joining Guardian, Mr. Smith had a career spanning 25 years at MetLife where he held a variety of positions. Most recently, he was Executive Vice President and Head of Global Operations at MetLife where he was responsible for claims, new business and underwriting, policy administration, global shared services and lean management across all of MetLife’s markets. This organization brought together operating groups from over 40 countries to create a differentiated customer experience and increase operating leverage. Previously, he served as chief of staff to MetLife’s chairman, president and CEO, while simultaneously serving as chairman of the board of MetLife Foundation. Earlier, he led the company’s enterprise strategy group and held roles in the group insurance and investments areas.
Mr. Smith holds a bachelor’s degree in economics from Drew University and an MBA with a concentration in computer and information systems from Rutgers University. He is also on the Board of Trustees of Drew University.