By working collaboratively with the employee’s rehabilitation specialist and employer, Guardian found a solution that allowed the employee to get back to work on a part-time basis and avoid a long-term disability claim.

While there are hundreds of stories we could share, this one profoundly spoke to what it means to be a Short Term Disability (STD) Claims Manager at Guardian.

Watch Thomas's story

The STD Claims Case Manager leads our highly-skilled, tenured team and together they assess disability, treatment plan, job duties, functional capacity of the employee, and return to work potential in order to develop the best path to getting him or her back to work in a timely and safe manner. They are also contract administrators – familiar with the details of a particular employers’ plan – and they are also the central point of contact for the employee and the employer for the life of the claim.


Guardian's Group Disability Insurance is underwritten and issued by The Guardian Life Insurance Company of America, New York, NY. Products are not available in all states. Policy limitations and exclusions apply. Optional riders and/or features may incur additional costs. Plan documents are the final arbiter of coverage. STD Policy Forms GP-1-STD07-1.0, et al. and GP-1-STD-15-1.0 et al.; LTD Policy Forms GP-1-LTD07-1.0, et al. and GP-1-LTD-15-1.0 et al.