By working collaboratively with the employee’s rehabilitation specialist and employer, Guardian found a solution that allowed the employee to get back to work on a part-time basis and avoid a long-term disability claim.
While there are hundreds of stories we could share, this one profoundly spoke to what it means to be a Short Term Disability (STD) Claims Manager at Guardian.
Watch Thomas's story
The STD Claims Case Manager leads our highly-skilled, tenured team and together they assess disability, treatment plan, job duties, functional capacity of the employee, and return to work potential in order to develop the best path to getting him or her back to work in a timely and safe manner. They are also contract administrators – familiar with the details of a particular employers’ plan – and they are also the central point of contact for the employee and the employer for the life of the claim.