Our clients find value in service that goes above and beyond. We call it “5-Star” service and undoubtedly, it encompasses the end to end experience we provide to our clients whether answering their questions, assisting in product navigation or processing a claim.

Once again, multiple Guardian teams have been recognized by DALBAR as industry leaders in delivering superior service to our clients and by J.D. Power for providing “An Outstanding Customer Service Experience” for the live phone channel. These awards distinguish Guardian as having a mark of exceptional client care in the financial community— affirmation that our clients are at the center of everything we do.

DALBAR Recognition

2018 Insurance Service Award Winners

  • Individual Life Contact Center, 2nd year
  • Individual Disability Contact Center, 4th year
  • Claims Service & Solutions Group, 4th year

2018 Financial Intermediary Service Award

  • Park Avenue Securities Contact Center, 1st year

2018 Annuity Service Award Winner

  • Retirement Contact Center, 2nd year

2018 Recognition for Service Excellence Award Winners

  • Disability Income Insurance, New Business & Underwriting, 11th year
  • Life Insurance, New Business & Underwriting, 2nd year

 

J.D. Power Recognition

2018 Certified Contact Center ProgramSM Recognition Recipients

  • Life Insurance Contact Center, 1st Year
  • Retirement Contact Center, 8th Year

 

Who is DALBAR?

DALBAR’s 2018 Service Award was earned by Guardian contact center teams for exceeding stringent benchmarks in detailed criteria covering all aspects of the customer experience over the course of the year. For more information, visit www.dalbar.com.

Who is J.D. Power? 

Our Retirement Contact Center has been recognized for the 8th year in a row and our Individual Life Contact Center achieved their first certification for providing an Outstanding Customer Experience for Phone Support. J.D. Power 2018 Certified Customer Service Program recognition is based on successful completion of an audit and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.