Our clients find value in service that goes above and beyond. We call it “5-Star” service and undoubtedly, it encompasses the end to end experience we provide to our clients whether answering their questions, assisting in product navigation or processing a claim.

Once again, multiple Guardian teams have been recognized by DALBAR as industry leaders in delivering superior service to our clients and by J.D. Power for providing “An Outstanding Customer Service Experience” for the live phone channel. These recognitions distinguish Guardian as having a mark of exceptional client care in the financial community— affirmation that our clients are at the center of everything we do.

DALBAR Recognition

 

2019 Insurance Service Award Winners

  • Individual Life Contact Center, 3rd year
  • Individual Disability Contact Center, 5th year
  • Claims Service & Solutions Group, 5th year

2019 Financial Intermediary Service Award

  • Park Avenue Securities Contact Center, 2nd year

2019 Annuity Service Award Winner

  • Retirement Contact Center, 3rd year

 

J.D. Power Recognition

 

2019 Certified Contact Center ProgramSM Recognition Recipients

  • Life Insurance Contact Center, 2nd Year

 

 

Who is DALBAR?

DALBAR’s 2019 Service Award was earned by Guardian contact center teams for exceeding stringent benchmarks in detailed criteria covering all aspects of the customer experience over the course of the year. For more information, visit www.dalbar.com.

Who is J.D. Power? 

Our Individual Life Contact Center was certified for providing an Outstanding Customer Experience for Phone Support for the second year in a row.

J.D. Power 2019 Certified Customer Service Program recognition is based on successful completion of an audit and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.

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