Frequently Asked Questions

True to Guardian’s value of “we do the right thing,” helping our policyholders that are facing hardships related to the coronavirus is a priority. We were there for our policyholders during previous natural disasters and government furloughs, and we’re here for you now.

If you have been financially impacted by the coronavirus and are concerned about premium payments for your Individual policy, please contact your financial professional to discuss options you may have to protect your coverage. Alternatively, you can call the Individual Markets Contact Center at 1-888-GUARDIAN (1-888-482-7342), visit guardianlife.com to chat with one of our Representatives or email us at ILSolutions@glic.com. We may be able to extend the time to pay your premium without your policy lapsing and offer a repayment plan at the end of that time period. 

Guardian is still open for business and is receiving and retrieving paper checks as long as possible. As the situation evolves, we strongly encourage you to register online to make electronic payments. Go to signin.guardianlife.com/customeraccess, or download our Guardian Accounts app to register today.

Yes. Guardian has no exclusions for coronavirus-related deaths. Once you notify us of a death, you will receive a claim form by email, and we encourage you to return any claim requirements to us by email at IL_Claims@glic.com.

Guardian Critical Illness insurance now offers the Infectious Contagious Disease Benefit rider (if included on your plan), which pays 30 percent of the lump sum critical illness benefit to insured employees in the event of a COVID-19 diagnoses that requires hospitalization for five or more consecutive days. This benefit also applies to any future strains of the coronavirus that may cause severe illness and/or hospitalization, as well as any future emergence of a severe health threat caused by a contagious virus.

True to Guardian’s value of “we do the right thing,” helping our policyholders that are facing hardships related to the coronavirus is a priority. We were there for our policyholders during previous natural disasters and government furloughs, and we’re here for you now.

If you have been financially impacted by the coronavirus and are concerned about premium payments for your Individual policy, please contact your financial professional to discuss options you may have to protect your coverage. Alternatively, you can call the Individual Markets Contact Center at 1-888-GUARDIAN (1-888-482-7342), visit guardianlife.com to chat with one of our Representatives or email us at  DICustomerServices@glic.com . We may be able to extend the time to pay your premium without your policy lapsing and offer a repayment plan at the end of that time period. 

Guardian is still open for business and is receiving and retrieving paper checks as long as possible. As the situation evolves, we strongly encourage you to register online to make electronic payments. for the client and mobile services to make ePayments. Go to signin.guardianlife.com/customeraccess, or download our Guardian Accounts app to register today.

Any directive to cease business operations and/or isolate, including quarantine or any shelter-in-place edict, does not, in and of itself, qualify as disability. A disabling sickness or injury, per the terms of your contract, is a requirement for benefit eligibility.

If you become sick or injured and are unable to work, you should immediately notify our Claims Service and Solutions Group. The earlier you notify us of your circumstances, the sooner we will be able to begin our evaluation of your eligibility for benefits. Call us at 1-888-275-7473, or email diclaims@glic.com.

Guardian will be fulfilling annuity income check obligations without interruption, and you can get your funds quicker by using our direct deposit feature. To sign up for direct deposit, go to signin.guardianlife.com/customeraccess or download our Guardian Accounts app.

You can use the online portal to request a withdrawal. Go to signin.guardianlife.com/customeraccess to start the process. Remember to also contact your financial professional to discuss your options.

Market volatility can be unsettling, but it’s expected when investing for the long term. It’s important to work with your financial professional to understand what is occurring and any impact to your current strategy.

Yes, we will remain open. To access your account directly, please leverage your tools within your client platform or your Park Avenue Securities NetXInvestor mobile application.