Dear Policyholders,

As I write this, Guardian’s many accomplishments of 2019 seem so far away. Like you, our focus for much of early 2020 has been on the spread of the coronavirus through our communities. Guardian colleagues moved quickly and decisively to make sure we were safe, secure, and able to continue to serve our 29 million customers without interruption. As the situation unfolded, most of our people shifted to working remotely, using technology and processes we had put in place over the last few years to maintain business continuity and high levels of service. We like to say we are built for challenging times, and I am proud to say our organization came together and rose to this occasion.

Our customer service teams are here for you during these uncertain times.

We’re committed to providing a high-quality experience and uninterrupted service for our customers, and we’re honored to have been noted once again for our efforts:

  • J.D. Power recognized us for providing “An Outstanding Customer Service Experience” for Phone support at our Individual Life Contact Center.2
  • DALBAR awarded us with their 2019 Service Awards for our Individual Markets (IM) Life, Disability, and Retirement Contact Center teams and the Park Avenue Securities Service Desk team.

"Guardian is a strong, reputable company with good phone personnel. Whenever I call, they always make me feel comfortable. Thank you for being there for me." – Alice C., life insurance customer

Here to help our customers

How do you retire from a business you built from scratch? In 1989, after launching his career in electrical construction, Butch Schnulle and his brother opened their own electrical contracting company with a total of eight employees. Over the next 26 years, their business grew in size to more than 100 employees, and when Butch’s brother retired, he took over control of the company on his own.

As the business continued to grow, Butch and his wife Rose turned to a Guardian financial representative to help them organize their finances, work toward their financial goals, and get ready for retirement. In 2017, after 28 years in business, Butch and Rose consulted with their financial representative and made the decision to sell the company. This allowed them the financial freedom and confidence to enjoy their retirement.

When asked what advice he would give to young business owners, Butch says, “Hire a good financial representative as early as you can. Work toward becoming financially stable as early as possible, so that you have the flexibility to retire when you want.”

Butch and Rose are currently enjoying a retirement filled with travel, spending time with their family, and planning many more years together.

Here to help our customers

Financial highlights and ratings

(on a consolidated basis)
2019 Financial Highlights
(on a consolidated basis)

Premiums

$9.6 billion

Operating Income (Before Taxes & Dividends To Policyholders)

$1.7 billion

Capital

$9.3 billion

Assets Under Management

$79.3 billion

Policyholder Dividend Declared

$984 million

Benefits Paid To Policyholders

$7.0 billion

Life Insurance In Force

$699 billion

 

Ratings
Moody's Investors Service

Aa2
Excellent

A.M.Best Company

A++
Superior

Standard & Poor's

AA+
Very Strong

Fitch

AA+
Very Strong

COMDEX**

99
out of 100

View our complete financial report

"Very simply, Guardian’s reputation is stellar, and never once have I gotten off of the phone with unanswered questions or without being 100% satisfied with my experience." – Thomas D., Life Insurance Customer

Helping communities thrive

Our corporate social responsibility programs help create equity and access to needed services for people in underserved communities.

Our Money Management for Life program has helped nearly 13,000 people by providing them with personal finance courses in their local community colleges.

  • More than 5,500 people took courses through the Money Management for Life program this year
  • Provided 181 students with $98,653.54 in debt forgiveness
  • Seventy-five percent of students reported they were much better prepared to manage their personal finances as a result of taking the course

Helping communities thrive

Our corporate social responsibility programs help create equity and access to needed services for people in underserved communities.

"I have been with Guardian for more than 30 years and have always received outstanding service. I would highly recommend Guardian to anyone." - John C., Wealth Management Customer

Disclaimer

1

The ratings of The Guardian Life Insurance Company of America® (Guardian) quoted in this report are as of December 31, 2019, and are subject to change. The ratings earned by Guardian do not apply to the investments issued by The Guardian Insurance & Annuity Company, Inc. (GIAC) or offered through Park Avenue Securities LLC (PAS). Rankings refer to Guardian’s standing within the range of possible ratings offered by each agency. Comdex is not a rating but a composite of all ratings that a company has received from the four major ratings agencies (A.M. Best, Fitch, Moody’s and Standard & Poor’s). Comdex represents a company’s percentile standing, on a scale of 1 to 100 (with 100 being the best), in relation to other companies that have been rated by the major agencies.

2

J.D. Power 2019 Certified Customer Service Program recognition is based on successful completion of an audit and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/business/solutions/certified-contact-center-program.

3

Optional riders are available for an additional premium. Some policy benefits and features are not available to all occupations.

4

Iron Mountain, Report on Environmental Benefits, December 2019

Financial information concerning Guardian as of December 31, 2019, on a statutory basis: Admitted Assets = $62.2 Billion; Liabilities = $54.6 Billion (including $46.5 Billion of Reserves); and Surplus = $7.6 Billion.

Financial information concerning GIAC as of December 31, 2019, on a statutory basis: Admitted Assets = $14.1

Billion; Liabilities = $13.6 Billion (including $4.0 Billion of Reserves); and Capital and Surplus = $0.5 Billion.

Financial information for Berkshire Life Insurance Company of America as of December 31, 2019, on a statutory basis: Admitted Assets = $4.2 Billion; Liabilities = $4.0 Billion (including $0.9 Billion in Reserves); and Capital and Surplus = $0.2 Billion.

These are the personal views of a select group of clients and may not represent the experience of other clients. These opinions are not indicative of future performance or results. This material contains the current opinions of the client but not necessarily those of Guardian or its subsidiaries and such opinions are subject to change without notice. Guardian, its subsidiaries, agents and employees do not provide tax, legal, or accounting advice. Consult your tax, legal, or accounting professional regarding your individual situation.

Individual disability income products underwritten and issued by Berkshire Life Insurance Company of America (BLICOA), Pittsfield, MA. BLICOA is a wholly owned stock subsidiary of The Guardian Life Insurance Company of America (Guardian), New York, NY. Product provisions and availability may vary by state. An individual’s eligibility for benefits is determined on a case-by- case basis, taking into consideration the factual circumstances presented as well as the terms and conditions of his/her policy(ies).

Guardian® is a registered trademark of The Guardian Life Insurance Company of America®.

©Copyright 2020, The Guardian Life Insurance Company of America, New York, NY.

2020-95285