FAQs

You’ve Got Questions. We’ve Got Answers. See Below For Our Frequently Asked Questions.

If you can’t find what you’re looking for, please visit our Contact Us page. After you select a category below, please scroll down the page to view the related answers.  

Disability Insurance (Through Employer) Questions

What do I do if my disability insurance claim was denied?

If your claim was denied and you would like to appeal it, please refer to the instructions provided in your claim determination letter. 

Who can I contact if I haven’t received my disability insurance check?

To check on the status of your disability claim, please contact our Customer Response Unit at:

Short Term Disability Member Services: 1-800-268-2525

Long Term Disability Member Services: 1-800-538-4583

How long does it take to receive disability insurance benefits once I submit the claim? 

The time to process your claim may vary. If you have already submitted a claim, please visit www.guardiananytime.com for information regarding the status of your claim or you can contact our Customer Response Unit to verify the status of your claim at:

Short Term Disability Member Services: 1-800-268-2525

Long Term Disability Member Service: 1-800-538-4583

How do I delete my online account?

Please call our Customer Response Unit for assistance with your online account.

How do I file a claim online?

You may file a claim online via the Guardian Anytime Secure Channel at:

https://www.guardiananytime.com/gapublic/GASecureMailWeb/secureEmail.process

What are your customer service hours of operation?

Mon – Fri: 8am – 8pm (Eastern)