FAQs

You’ve Got Questions. We’ve Got Answers. See Below For Our Frequently Asked Questions.

If you can’t find what you’re looking for, please visit our Contact Us page. After you select a category below, please scroll down the page to view the related answers. 

Dental (Group & Individual) Insurance Questions

How do I find out if my employer offers the College Tuition Benefit through my dental insurance plan?

To find out if your dental insurance plan includes a College Tuition Benefit, please contact your employer’s human resources department or benefits administrator.

How do I find a list of dental and/or vision providers in my area?

If you have dental or vision coverage through your employer, please click here or download the mobile app for your Apple or Android device. If you have purchased an Individual Dental Policy through your State Health Care Exchange, please click here.

If you have purchased an Individual Dental Policy directly from Guardian, please click here.

How do I know if my Guardian dental insurance plan is a PPO?

If you have dental coverage through your employer, please contact your human resources department or benefits administrator to verify your coverage type.

If you have individual dental coverage, please contact the member services number on your member ID card or review your enrollment confirmation letter to verify your coverage type.

How do I get a new dental insurance card?

If you have dental coverage through your employer, please visit www.guardiananytime.com or download the mobile app for your Apple or Android device to access an electronic version of your dental insurance card.

If you have purchased an Individual Dental Plan through your State Health Care Exchange, you can obtain a copy of your ID card online. Please visit:

https://dentalexchange.guardianlife.com

If you have purchased an Individual Policy directly from Guardian, you can obtain a copy of your ID card online. Please visit:

https://mydental.guardianlife.com/

 

How Do I Deactivate My Online Account?

Please call our Customer Response Unit for assistance with your online account. If you have dental coverage through your employer, please visit https://www.guardianlife.com/contact-us, then click on the “Workplace Benefits” tab to find the phone number for your dental plan.

If you have purchased an Individual Dental Policy through your State Health Care Exchange, please call 1-844-561-5600.

If you have purchased an Individual Dental Policy directly from Guardian, please call 1-866-569-9900.

How do I file a claim online?

You may file a claim online via the Guardian Anytime Secure Channel at:

https://www.guardiananytime.com/gapublic/GASecureMailWeb/secureEmail.process

Do Guardian dental plans cover orthodontics?

If you have dental coverage through your employer, please visit www.guardiananytime.com or contact your human resources department or benefits administrator to determine whether your plan includes orthodontic benefits.

If you have individual dental coverage, some of our dental plans do cover Orthodontics. To see our plan options and get a quote, please visit https://mydental.guardianlife.com/get-a-quote/

How do I sign up for a Guardian dental insurance policy outside of the benefits I get at work?

For more information, or an instant individual dental insurance quote, please visit: https://mydental.guardianlife.com/

What are your customer service hours of operation?

Individual Dental:

Mon – Fri: 9am – 9pm (Eastern)

Dental Coverage Through Employer:

Mon – Fri: 8am – 8pm (Eastern)