FAQs

You’ve Got Questions. We’ve Got Answers. See Below For Our Frequently Asked Questions.

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Disability Insurance Questions

Where can I access information about my policy online?

Eligible policy owners can register to view your policy information here: https://signin.guardianlife.com/customeraccess.

How do I make a premium payment for my policy?

A few options are available:

  • Eligible policy owners can register to make an online payment here: https://signin.guardianlife.com/customeraccess.
  • Policy owners may set up a monthly, Guard-O-Matic draft to be automatically withdrawn from a personal checking or savings account on the 1st or 15th of each month.
  • Policy owners paying on a Quarterly, Semi-Annual or Annual premium mode may be able to set up online bill pay withdrawals through your bank.
  • You can call the Individual Disability Contact Center and make a premium payment using our free “Check by Phone” service.
  • You can also pay your premium by mailing a personal check, made out to Guardian, including your policy number on the check. The correct mailing address can be obtained by calling the Individual Disability Contact Center, or refer to the Billing Remittance address located on your premium notice.

How do I change my banking information?

To update your banking information, you can complete a “Guard-O-Matic Arrangement” form which you can find here: https://signin.guardianlife.com/customeraccess. Return the completed form via your choice of:

  • Email: diprocessing@glic.com
  • Fax: 413-395-5992
  • Mail: Guardian, Attention:  Policy Services, 700 South Street, Pittsfield, MA 01201 

Alternatively, you can change banking information on file by calling the Individual Disability Contact Center and talking to a Customer Service Representative.

How can I update my address of record?

In order to update your address of record, you can complete an “Address Change” form found at https://signin.guardianlife.com/customeraccess. Return the completed form via your choice of:

  • Email: diprocessing@glic.com
  • Fax: 413-395-5992
  • Regular Mail: Guardian, Attention:  Policy Services, 700 South Street, Pittsfield, MA 01201

Alternatively, change your address of record by calling the Individual Disability Contact Center and talking to a Customer Service Representative.

I received a letter stating that I may be eligible to increase my monthly benefit. What are my options?

Policy owners may be eligible to increase their coverage and can learn more by contacting their servicing Agent or the Individual Disability Contact Center. 

What is Guardian’s mailing address, email and/or fax number for Disability Insurance (DI) forms and other correspondence?

  • Email: diprocessing@glic.com
  • Fax: 413-395-5992
  • Regular Mail (excluding premium payments): Guardian, 700 South Street, Pittsfield, MA 01201