FAQs

You’ve Got Questions. We’ve Got Answers. See Below For Our Frequently Asked Questions.

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Annuities Questions

How can I update my address of record?

  • In order to update address of record, a completed “Non-Financial Service Change Form” is required, which can be found at https://www.guardianlife.com/forms
  • Once completed, the form should be returned to us via:
    • Fax: 610-807-6083 or 610-807-7841
    • Regular Mail: Guardian Retirement Solutions, PO Box 26210, Lehigh Valley, PA 18002-6210, or
    • Express Mail: Guardian Retirement Solutions, 6255 Sterner’s Way, Bethlehem, PA 18017

When will I receive my payment?

  • Checks for partial withdrawals are mailed via First Class USPS Mail the next business day after payment is processed in our system. Please allow up to 10 business days for payment to arrive.
  • Checks for total surrenders are mailed via First Class USPS Mail 3 days following the date the withdrawal is processed in our system.  Please allow up to 10 business days for the payment to arrive.
  • Payments via ACH are sent by Guardian’s bank the next business day after the payment date. Please allow 2-3 business for the ACH payment to post to your bank account.

I received a letter regarding the Annuity Commencement Date on my contract. What are my options?

Your options under your annuity contract are outlined in the letter. It is important that you discuss these choices with your financial representative and reply to Guardian by the deadline provided.

What is a Medallion Signature Guarantee and where can I get one?

A Medallion Signature Guarantee (MSG) is a special signature guarantee stamp used in the transfer of securities. Signature guarantees protect shareholders by preventing unauthorized transfers and possible investor losses. It is a guarantee by the transferring financial institution that the signature is genuine and that the financial institution accepts liability for any forgery. Financial institutions and representatives such as banks, credit unions, and brokers’ offices provide the MSG service. To inquire about getting a Medallion Signature Guarantee stamp, please contact your bank or Guardian financial representative.

Why would a Medallion Signature Guarantee be required for a transaction?

A Medallion Signature Guarantee may be required when:

  • The request includes mailing checks to an address other than the address of record
  • The address of record has changed within the last 30 calendar days
  • The withdrawal/surrender request is for $50,000 or more regardless of tax withholding or withdrawal charges including all 1035 exchanges and IRA transfers
  • Guardian believes that verification is necessary to protect all interested parties

Are original forms required or can I send copies/faxes?

Original paperwork is only required when a Medallion Signature Guarantee is required for the transaction. The paperwork that has the Medallion Signature Guarantee on it must be mailed to us at:

  • Regular Mail to: Guardian Retirement Solutions, PO Box 26210, Lehigh Valley, PA 18002-6210, or
  • Express Mail to Guardian Retirement Solutions, 6255 Sterner’s Way, Bethlehem, PA 18017
  • All other requests can be copies or submitted by fax to 610-807-6083 or 610-807-7841

What is your mailing address and/or fax number?

  • Regular Mail: Guardian Retirement Solutions, PO Box 26210, Lehigh Valley, PA 18002-6210
  • Express Mail: Guardian Retirement Solutions, 6255 Sterner’s Way, Bethlehem, PA 18017
  • Fax: 610-807-6083 or 610-807-7841