Dear Guardian Community,

This annual report covers an extraordinary period – a year that has presented challenges that were felt by us all. While this was an unprecedented year, our 161-year history has built us for these times. When the COVID-19 crisis began to unfold, we reaffirmed our commitment to our customers and ensured there was no impact on the quality of our service. We also adjusted policies to accommodate customers and partners in an uncertain time. Guardian employees and our partners demonstrated flexibility and resilience when we fully transitioned to remote work with one day’s notice.

We achieved strong results by staying true to our values: people count, we do the right thing, and we hold ourselves to very high standards. We also strengthened our focus on diversity and inclusion against the backdrop of renewed action for racial equity and social justice. We emerged from this year a stronger, more resilient company, better positioned to serve our customers.

Financial highlights and ratings

(on a consolidated basis)

“I very much appreciate Guardian already having a plan in place for payments during the COVID-19 crisis. Guardian had a plan for how to make up missed payments over the course of next year. No other company has been so organized and focused on the needs of their customers. Thank you!”

Disability insurance customer

 

Helping communities navigate through uncertainty

    “Guardian has been an amazing benefit partner with our company. We have a very complex organization, and they are always willing to be flexible and provide the changes we require.”

    Group benefits customer 

     

    In good times and in bad, our service teams are here for you.

    Every day, we serve our 29 million customers according to our founding values: we do the right thing, people count, and we hold ourselves to very high standards. In 2020, we were faced with unprecedented challenges, but our commitment to our customers through times of uncertainty remains our priority.  

    Our dedication to customers hasn’t gone unnoticed, and we’re honored to have been noted once again for our efforts:

    Disclaimer

    Guardian® is a registered trademark of The Guardian Life Insurance Company of America®.

    ©Copyright 2021, The Guardian Life Insurance Company of America, New York, NY.

     

    The ratings of The Guardian Life Insurance Company of America® (Guardian) quoted in this report are as of December 31, 2020, and are subject to change. The ratings earned by Guardian do not apply to the investments issued by The Guardian Insurance & Annuity Company, Inc. (GIAC) or offered through Park Avenue Securities LLC (PAS). Rankings refer to Guardian’s standing within the range of possible ratings offered by each agency. Comdex is not a rating but a composite of all ratings that a company has received from the four major ratings agencies (A.M. Best, Fitch, Moody’s and Standard & Poor’s). Comdex represents a company’s percentile standing, on a scale of 1 to 100 (with 100 being the best), in relation to other companies that have been rated by the major agencies.

    Dividends are not guaranteed. They are declared annually by Guardian’s Board of Directors.

    1  J.D. Power 2020 Certified Customer Service Program recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc

    Financial information concerning Guardian as of December 31, 2020, on a statutory basis: Admitted Assets= $68.1 Billion; Liabilities = $60.3 Billion (including $48.9 Billion of Reserves); and Surplus = $7.8 Billion.

    Financial information concerning GIAC as of December 31, 2020, on a statutory basis: Admitted Assets = $14.2

    Billion; Liabilities = $13.7 Billion (including $4.0 Billion of Reserves); and Capital and Surplus = $0.5 Billion.

    Financial information for Berkshire Life Insurance Company of America as of December 31, 2020, on a statutory basis: Admitted Assets = $4.4 Billion; Liabilities = $4.2 Billion (including $0.9 Billion in Reserves); and Capital and Surplus = $0.2 Billion.

    2021-117348