This annual report covers an extraordinary period – a year that has presented challenges that were felt by us all. While this was an unprecedented year, our 161-year history has built us for these times. When the COVID-19 crisis began to unfold, we reaffirmed our commitment to our customers and ensured there was no impact on the quality of our service. We also adjusted policies to accommodate customers and partners in an uncertain time. Guardian employees and our partners demonstrated flexibility and resilience when we fully transitioned to remote work with one day’s notice.
We achieved strong results by staying true to our values: people count, we do the right thing, and we hold ourselves to very high standards. We also strengthened our focus on diversity and inclusion against the backdrop of renewed action for racial equity and social justice. We emerged from this year a stronger, more resilient company, better positioned to serve our customers.
“I very much appreciate Guardian already having a plan in place for payments during the COVID-19 crisis. Guardian had a plan for how to make up missed payments over the course of next year. No other company has been so organized and focused on the needs of their customers. Thank you!”
“Guardian has been an amazing benefit partner with our company. We have a very complex organization, and they are always willing to be flexible and provide the changes we require.”
Every day, we serve our 29 million customers according to our founding values: we do the right thing, people count, and we hold ourselves to very high standards. In 2020, we were faced with unprecedented challenges, but our commitment to our customers through times of uncertainty remains our priority.
Our dedication to customers hasn’t gone unnoticed, and we’re honored to have been noted once again for our efforts:
Chief Executive Officer and President
Executive Vice President, General Counsel
Dean Del Vecchio
Executive Vice President, Chief Information Officer and Chief of Operations
Executive Vice President, Individual Markets
Executive Vice President and Chief Human Resources Officer
Executive Vice President and Chief Investment Officer
Executive Vice President and Chief Financial Officer
Brian L. Scanlon
Executive Vice President, Strategy, Business Development, Marketing, and Communications
Christopher B. Smith
Executive Vice President, Group Benefits