Guardian accolades –
2014 J.D. Power Certified Call Center Certification - For the fourth consecutive year, the Guardian Retirement SolutionsTM Group 401k and Individual Annuity Call Centers have been recognized by J.D. Power for proving "An Outstanding Customer Service Experience" for the live phone channel.
2014 ICMI's BEST QA/Customer Experience Program Award - Guardian Retirement SolutionsTM was recognized by the International Customer Management Institute for employing fresh tactics to improve both the customer and agent experience within the Annuity and 401(k) marketplace. This is a tremendous honor that recognizes an organization that best leverages its people, processes and technology to drive customer satisfaction and loyalty for the brand.
2013 J.D. Power Call Center Certification – For the third consecutive year, Guardian’s Retirement SolutionsTM business received J.D. Power's Call Center Certification for customer satisfaction excellence in our 401(k) and Individual Annuity call centers. Guardian is one of only a handful of financial services companies so honored.
2013 American Heart Association Fit-Friendly Award – For the third consecutive year, Guardian was recognized as a Fit-Friendly Company by the American Heart Association in recognition of our company's commitment to providing physical activity and wellness opportunities to our employees. As a Platinum Level Award recipient, Guardian was honored for not only recognizing the importance of a healthy workplace, but also for taking important steps to create a culture of physical activity.
2013 DALBAR Seal of Excellence for Underwriting and 2013 DALBAR Seal of Excellence for New Business – For the sixth consecutive year, Guardian was awarded the DALBAR Seal of Excellence for Underwriting and DALBAR Seal of Excellence for New Business.
The Hundred Year Association Richard A. Cook Gold Medal Award – The Hundred Year Association of New York presented Guardian with its annual Richard A. Cook Gold Medal Award in 2010 in honor of our long-standing contributions to the people and communities we serve.
2012 International Service Excellence Awards – Guardian was recognized with two International Service Excellence Awards from the Customer Service Institute of America (CSIA).