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May 12, 2004
Siemens Business Services Expands IT Services Outsourcing Agreement with Guardian Life Insurance Company of America
For media inquiries, contact:
Carol Wallace
Siemens Business Services
203-642-2411
Norwalk, CT, May 12, 2004 - Siemens Business Services, Inc. and Guardian Life Insurance Company of America (Guardian) today announced an agreement that extends their multi-million dollar outsourcing relationship to five years. Guardian selected a performance-based model for their contract with Siemens Business Services.
Siemens Business Services is a responsive partner who delivers proven processes and the experience of a Global 25 company. Guardian outsources IT support services supporting 5,000 employees and 2,800 agents, empowering in-house technologists to focus on IT strategy and implementation in support of their core business strategies. Siemens Business Services' flexible contract delivers an on-demand model that maximizes savings for Guardian's IT Client Support Center, deskside and IMAC support services.
"Our services must be effective, flexible, measurable and, above all, align with our business goals," said Dennis Callahan, Executive Vice President and Chief Information Officer, Guardian. "With Siemens Business Services, we are enabled to consistently deliver on all of these attributes."
"Guardian's IT enterprise has accelerated its progress by implementing services that drive business performance," said John McKenna, CEO of Siemens Business Services. "Dennis Callahan understands that delivering outstanding technology performance to Guardian employees and field agents maximizes company performance."
About Guardian
Founded in 1860, The Guardian Life Insurance Company of America, New York, NY (Guardian) is the fourth largest mutual life insurance company in the United States. As of December 31, 2003, Guardian and its subsidiaries had $37.2 billion in assets. With more than 5,000 employees, over 2,800 financial representatives and nearly 100 agencies nationwide, Guardian and its subsidiaries protect individuals, businesses and their employees with life, disability, health and dental insurance products, and offer 401(k), financial products and trust services. More information on Guardian can be obtained at: www.guardianlife.com.
About Siemens Business Services
Siemens Business Services is one of the world's leading IT service providers. With its comprehensive know-how and specific sector knowledge, this division of Siemens offers solutions and services from a single source — from consulting through system integration and management of IT infrastructures to IT outsourcing. In fiscal year 2003 (9/30/03), Siemens Business Services achieved sales of $6.1 billion. The company has more than 34,000 employees in 44 countries. For more information, please visit Siemens Business Services on the Web at www.usa.siemens.com/sbs.
About Siemens AG
Siemens AG (NYSE: SI), headquartered in Munich, is a leading global electronics and engineering company. Siemens and its subsidiaries employ 417,000 people in 192 countries and reported worldwide sales of $80.3 billion in fiscal 2003 (10/1/02 - 9/30/03). The United States is Siemens' largest single market in the world, with 11 of Siemens' worldwide businesses headquartered here and annual sales of $16.6 billion in fiscal 2003. The Siemens companies in the U.S. employ approximately 65,000 people in all 50 states and Puerto Rico. Corporate headquarters for Siemens' U.S. businesses are located in New York City. For more information: www.usa.siemens.com.
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